TeleMagic and Windows 10

There are a few issues with using TeleMagic on Windows 10. Here are some solutions found:

  • Install MS Office before you install TeleMagic.
  • For installation at a Domain Network: Log in as a domain administrator, not enough to log in as a domain User with administrator rithts.
  • For installation of a single user or workgroup: Run the installation with the option; Run as an administrator. Logging into a user that has Administrator rights isn’t enough.
  • The Wordprocessing Treeview do not display properly.
    • Disabling the HID-compliant touch screen on a Windows 10 laptop, the entire TM5 word processing list of templates will appear, as normal. This setting is in Device Manager / Human Interface Devices / HID-compliant touch screen in Windows 10. (gsikora01@sprynet.com)

Error: Ambiguous Name Detected. tmpDDE

This message might be displayed when sending a fax or printing a letter using mail merge.

Solutions:

  • Rename or Delete all instances of Normal.dot on the workstation, it will be re-created the next time you use Word, any formatting in normal.dot need to be re-created.
  • In Word go to Tools/Macros and Remove the Word macro called TMPDDE.
  • Scan the computer for viruses.