Error: “an unknown error occurred while loading Tm.exe. shutting down”

I have a client who just bought a laptop with Win 7-32-bit and he gets ‘an unknown error occurred loading TeleMagic. Shutting down.’

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Most common error has to do with the fax driver, or the fact that the user doesn’t have rights to update files in the system32 folder.

Check to make sure you have admin rights on the machine, for the first time you run TM.

Log in as the administrator, and run  the copy/register. After that is done, try it again.

When you install TM5 on a W7 or W Server 2008 you must copy from somewhere the telemagic folder that is in c:\program files\telemagic

There are fax files and folder in there that does not get created on install.  If it is a 64 bit OS you would copy it over to the c:\program files (x86) folder.

This telemagic folder is often overlooked because on a XP install we never notice it is there.

If this is a Terminal Services installation, set the Check System Files to N in TM.INI

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